Knowledge is Key!

Commonly asked Questions & Answers.

What is this charge?

If our website name is on your credit card statement, it means you have paid for a reoccurring, monthly membership to a subscription-based website.

How will this charge appear on my credit card statement?

Your credit card statement will be discreetly billed as brightlystellar.com. The business name that appears on your statement, provided by your personal financial institution, may be different than the website name you originally joined.

How often am I going to be charged?

All memberships will automatically renew monthly, for your convenience, until cancelled.
Your account will be charged every thirty days from the day of the month your membership started. If your membership started on April 1st, your card will be charged again on May 1st. If your membership started on April 14th, your card will be charged on May 14th, and so on. If you so decide to cancel your account before the re-bill time, you WILL NOT be charged for an additional 30 days. For example, if you were activated on April 2nd and we receive your cancellation on April 10th, your account will expire on May 2nd.

Chargebacks

There is no need to contact your bank, or credit card company, directly to process a chargeback. This type of procedure is very time consuming and can delay funds from being returned to you. Contact us directly, and we will issue you a refund without any complications or delays.

Refunds & Cancellations

Our process is quite simple. If a customer wishes to cancel a membership or requires a refund, no matter the reason, they may cancel at any time.

Our customer service center is available to assist our customers
24 hours a day, 7 days a week.

All cancellations and/or refunds are issued upon request.
Please allow 3-5 business days for the funds to be returned. Transaction times may vary; please consult your financial institution to discuss their processing guidelines.

We may be reached at:
Email: support@brightlystellar.com, Chat: brightlystellar.com, Phone: (877) 321-4269

The sign up page is asking for my mailing address. After I sign up, will there be anything sent to me in the mail?

ABSOLUTELY NOT! The reason we ask for your mailing address is because credit card/financial institutions require us to obtain that information.

I tried to sign up, but my credit card was rejected. Why?

There are many reasons beyond our control that our processor was unable to authorize a transaction. Unfortunately, we don't have access to that information, and you should contact your bank directly.

What if I forgot my username/password?

No problem! Click here to go to our password retrieval section.

What can I do if my username and password do not work?

There are several reasons that your password may not be working. Your username and password are case sensitive and must be entered in the same exact case sequence as you did when you signed up. This problem accounts for 90% of access difficulties.

Live Agents - 24 hours a day, 7 days a week.
Your Satisfaction is our priority!
Chat,Email and Phone are all available for your use right now.